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Virgin Mobile received the highest numerical score in the J. Power 2017 Canadian Wireless Customer Care Study and Purchase Experience Study (tied).

After 12 mos., then-current everyday price applies unless you call or go online to downgrade.

Look up contact information for your local franchise authority, learn how to get in touch about getting utility lines marked, or write us a letter. We have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserve. If you have a question or a concern about your service, we have numerous ways you can reach us.

Meeker points out how the Internet — and transparency driven by social media — lead to rising product quality and improved customer support.

Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.

Customer Care representatives are available daily from 3 a.m. PT The theft or loss of a device is a difficult experience.

Since we like to imagine the future of customer experience, we paid close attention to what Mary Meeker had to share that pertained to the subject.

You’ll find Meeker’s 2017 Internet Trends presentation here — all 355 slides of it. Today, we are only going to highlight the bits of Meeker’s deck that pertain to heightened expectations around customer experience. Time spent with mobile devices nearly quadrupled, adding 2.3 hours per day, while time spent with other digital media actually decreased (just a tad).


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